Frequently Asked Questions
Orders
How can I place an order?
Browse our products, add your favourites to the cart, and tap Checkout. You can pay online or choose Cash on Delivery where available.
How can I track my order?
Once your order ships, you'll receive a tracking number. Use it on our Track Your Order page, which connects you to our delivery partner PostEx.
Can I change my order after placing it?
Contact us as soon as possible via our contact page. If your order hasn't shipped yet, we'll do our best to update it.
Shipping
How long does delivery take?
Delivery times vary by city. You'll receive a tracking number as soon as your order ships so you can follow it door to door.
Do you offer free shipping?
Yes — orders of Rs 5,000 or more qualify for free shipping. The cart shows you exactly how close you are to unlocking it.
Payments
What payment methods are available?
All available payment options, including Cash on Delivery, are shown at checkout.
Is Cash on Delivery available?
Yes, Cash on Delivery is available across Pakistan.
Returns
What happens if I receive the wrong or a damaged product?
We're sorry! Please contact our support team with your order number and a photo of the item, and we'll make it right. See Returns & Refunds for details.
Products
How can I choose the right product?
Shop by skin concern from our homepage — acne, dark spots, pores, sun protection and more — or message our support team for a suggestion.
How can I find products by brand?
Use the brand menu in the header, the brand links in the footer, or type the brand name in the search bar.
